The position:
The Customer Service team partners with sales to maintain and grow and support small business customer accounts.They are responsible for conducting account reviews, risk assessment and due diligence while developing renewal and growth strategies for each of their named accounts. Account Management team members take ownership and maintenance of all renewal opportunities, forecasting, negotiation, generate upsell/cross sell opportunities, engage internal resources and close renewals prior to contract expiration.
The Account Manager is accountable for the contract renewal and upsell opportunities of their assigned customer base. This role is focused on building long-term Client value in our mid markets through developing trusted relationships, contributing to the P&L of new and existing business at the Client, and promoting new strategic initiatives that align Pipl’s solutions to the client’s needs and values. You will be measured on logo and revenue attrition, growth and qualified new business opportunities including and renewals.
What you’ll do:
- Meet assigned quotas by developing and maintaining business relationships, creating and implementing sales strategies and tactics, that build the business and brand. Quotas are defined to protect and defend current business and grow business in your named accounts.
- Maintain high-level customer loyalty and build trust and integrity.
- Represent the entire Pipl portfolio of products and services.
- Negotiate contracts for emerging business opportunities in our mid market client base, and renew existing contracts that present the most favorable terms possible for all parties.
- Identify and secure executive sponsorship to solidify business relationships and opportunities.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
- Establish new business opportunities with targeted accounts through networking, qualifying and closing techniques. Establish buying influences, budgets and purchasing criteria for clients.
- Support ongoing relationships with assigned existing clients, up-selling new products and services matched with identified client needs and requirements.
You have:
- Bachelor’s degree in business, communications or related field.
- 4+ years sales experience in data sales, Account Management preferred.
- A curiosity to learn our customers’ business problems and use cases.
- Exceptional attention to detail with strong organizational and prioritization skills.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- Considerable interpersonal skills are mandatory, including the ability to establish and maintain effective working relationships with others.
- Salesforce proficiency.
Extra points:
- Familiarity within the e-commerce, telecommunications and digital ecosystem.
- Proven experience in growing a dedicated book of business.