Senior Systems & Network Administrator

The purpose of the East Texas Lighthouse for the Blind shall be the rehabilitation, education, training and employment of people who are blind and visually impaired, and the furtherance of their interests and welfare through programs designed to provide rehabilitation, training and employment opportunities, being wholly charitable and benevolent.

GENERAL SUMMARY OF POSITION

The Senior Systems and Network Administrator is an indirect labor support position reporting to the VP, Operations.  The Senior Systems and Network Administrator is responsible for all system and network infrastructure, including the implementation and oversight of policies, procedures and best practices, along with the management of the IT support staff. The position will also configure and support server, network and desktop hardware, software and applications and the phone systems. This position will evaluate and authorize user access to data and ensure the security of corporate data stored across multiple platforms and diverse system environments. The position will also work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective application & technology solutions for all aspects of the organization. 

ESSENTIAL DUTIES and RESPONSIBILITIES

• Oversees the day-to-day operation of computer networks including hardware/software support, training, and special projects; plans, designs and implements interconnectivity for LAN and WAN; interconnects various business systems for more efficient workflow.
• Manages IT support staff projects and coordinates daily responsibilities. Also, cross trains essential IT functions as necessary to ensure adequate staff backup, as well as provide specialized training to end users.
• Analyzes and troubleshoots systems performance, keeping detailed records concerning the nature and resolution of problems.
• Manages network resource users and credentials, ensuring security of electronic data through access privileges.
• Installs, supports, and maintains network, server and storage infrastructure, both physical and virtual environments.
• Researches, analyzes, monitors, troubleshoots, and resolves server, data, and network problems.
• Keeps current regarding new hardware/software products for system enhancements.
• Performs scheduled manual network tasks, as well as automation via custom scripting and or coding where required.

• Maintains company connectivity to communication resources such as internet, email, web hosting, and phone systems.
• Performs Server / Network Infrastructure modifications where required
  • Configure new and existing network equipment as needed.
  • Server / Network HW/SW Updates and Upgrades.
  • Inter-site connectivity (Fiber links, ISP support, inter-site infrastructure planning)
  • IT Infrastructure planning
  • Resource Reorganization and optimization
• Backup / Restore / Disaster preparedness
• Active Directory Management, design, maintenance, and management of group policy.
• System maintenance (Windows Updates, Sage, SQL, Sage vendor support calls)
• System(s) monitoring (Switch load, errors, BW utilization, distribution of resources, HW health, etc.)
• Facilitates integration between various existing and potentially new software and hardware to support business functions. Identifies existing system issues
• System/end user base image creation
• Manage, develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Assists in the development of departmental budget and the monitoring of expenses within approved budget
• Work with stakeholders to define business and systems requirements for changes to business applications & technology.
• Assists in the negotiation and administration of vendor/consultant contracts and service agreements.
• Assists in coordinating special projects involving IT resources.
• Performs other duties as assigned.

EXPECTATIONS FOR ALL EMPLOYEES

Support the organization's mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, honesty, respect for others, commitment to our community, and accountability and ownership.

EDUCATION and/or EXPERIENCE

• Proficiency in Virtual Server management, P2V, and virtual network management.
• Deep understanding of backup processes and polices with the ability to maintain an effective backup, restore, and disaster recovery structure.
• Deep knowledge of Microsoft server and client operation systems required, Linux knowledge is a plus.
• Proficiency in TCP and IP networking is a must, including LAN, WAN, WLAN, VLAN, Firewall, Routing, Switching, Gigabit Ethernet, IEEE 802.11, and monitoring/advanced troubleshooting of all mentioned.
• Proficiency in Microsoft Client/Server networks.  Specifically, AD, and file system security administration as well as a good understanding of the advanced features such as LDAP, GPO, DHCP/DNS, Quota management, Deduplication, and VSS.
• Competent in Office 365 management and Exchange Server.
• Competent in Microsoft SQL Server administration and SQL as a language.
• Prior Windows management framework experience, ability to read/create PowerShell/WMF scripts and work with the scripts of others.
• Deep knowledge of user facing software. Specifically, Microsoft Office suite, anti-virus, internet applications, and malware removal.
• Four-year college degree and at least four years’ work experience in related job field a plus
• Experience working with a federal or state contractor a plus
• Experience with CMMC oversight/implementation a plus

SKILLS

• This position will be a main point of contact for our users and requires a person who is customer oriented and is willing to work very hard towards keeping users productive.
• Strong analytical and troubleshooting skills, using problem logical approach plus knowledge base and understanding of software and hardware utilized by the company, to solve complex issues efficiently.
• Good communication (verbal and written) skills to effectively interface with all levels of the organization.
• Ability to learn and adapt quickly, as well as teach others newly acquired skills.
• Ability to conduct and direct research into IT issues and products as required.
• Ability to work unsupervised while maintaining a high level of productivity.
• Unquestionable honesty and professional integrity.
• Strong understanding of project management principles.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

PHYSICAL DEMANDS

• Individual may need to sit, stand, or walk for long periods of time throughout the day,
• Must be able to reach above shoulder height, below the waist, or lift as required to file documents or store materials throughout the workday. Proper lifting techniques required.
• Hearing is to be within normal range for extensive telephone usage.
• Vision should be correctable to easily perform all tasks.

Reasonable accommodations may be made to enable blind individuals to perform essential functions.

ETLB is Equal Opportunity Affirmative Action Employer of Protected Veterans and the Disabled