Job Summary:This is a Network Operations Position that requires the candidate to have practical working experience in field operations and In-depth understanding and knowledge of CISCO networking systems including LAN, WAN, firewalls, routers, switches Wi-Fi, and equipment installation. Geographically maintaining network services throughout Solano County includes 6 cities, 4 Data Centers and 60+ MDF and IDF locations. This is a leadership position that requires a high level of hands on experience in a primarily Cisco environment. Along with team members this position will be responsible for the day-to-day operational responsibilities for supporting and securing the Solano County network infrastructure. Our environment is primarily Cisco products so recent experience must include working primarily with Cisco equipment.
Please note that this position requires passing a California Law Enforcement Telecommunications (CLETS) background check, and authorization to work in the United Stats (see below for specifics)
https://www.fbi.gov/services/cjis
Duties and Responsibilities:
- Administers the day-to-day operational readiness of the Solano County Network Infrastructure
- Responds to daily service requests or trouble calls using the Service Now Ticketing system
- Ability to communicate with people with various levels of technical knowledge
- Diagnostic and problem-solving skills to troubleshoot problems and find solutions
- Responds to LAN, WAN and Wireless network outages, able to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently
- Manages MDF and IDF infrastructure, configures network equipment to support Data and VoIP QOS to Cisco phones. Runs patch cords to user network jacks to appropriate VLANs, runs fiber patch cords as needed to extend network resources
- Configures and manages secure network access via Cisco ISE
- Ability to manage several projects simultaneously from design to implementation
- Manages wireless access points through Cisco Wireless LAN Controllers
- Managing all stages in life cycle of network/communications hardware/software including design, testing, maintenance, upgrades/refresh
- Responds to critical outages after hours as needed
- Using Visio, documents network topology and provides drawings as needed
- Manages asset inventory of network equipment
- Works with various IT Service towers to resolve complex issues and or project support
- Manages APC UPS Backup systems
- Team Leadership
- Perform other duties as assigned
Education and Experience:
- 5+ years of experience in a similar position and/or any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position. At least one of the following certifications:
- CCNA, CCNP, COMPTIA Network
- Security Certs Desirable
Knowledge, Skills and Abilities:
- Working knowledge of common networking routing protocols EIGRP/BGP/OSPF
- Hands on knowledge working with L3 Routers and Switches – ISR4K, C9606, C9407
- Hands on experience working with Cisco switch stacks – Catalyst 9300, 9200, 3750, and working with LACP Port Channels and Trunks
- Network QoS and Security measures - ACL, TACACS+, Port Security,
- Experience working with Cisco ACI and Nexus switches
- High level of experience in the Cisco routing and switching
- Working knowledge of wireless networking, wireless LAN controllers, lightweight access point configuration and installation
- Can identify and work with various types of Fiber Optic Cable, Single Mode, Multi-Mode, OM3
- Working knowledge of SD-WAN
- Cisco Meraki platform – configuring and installing MX, MR and MS devices
- Knowledge of Cisco DNA Center, SolarWinds, and Service desirable - Able to leverage network management tools in the identification and response to security incidents and faults.
- Creating topology network drawings in Visio and maintain comprehensive system documentation
- Experience with Packet capturing and protocol analysis (TCP, UDP, ICMP, packet dissection)
- Experience with “cloud” services such as IAAS, SAAS and Azure
- Able to Work with department members and interface with resources from other groups, able to manage critical situations and maintain positive relationships with colleagues and clients
- Excellent verbal and written communication skills
- Participate in the problem investigation of connectivity incidents related to network devices, provide recommendations to improve reliability and availability, or reduce recovery time
- Configure and maintain security appliances Firewalls/ASA
- Applying network security upgrades on a consistent and timely basis
Work Environment:
- The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer
Physical Demands:
- Must be able to remain in a stationary position for most of the day
- Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
- This position needs to occasionally move about inside the office
- The person in this position frequently communicates via telephone
Avenu Summary:
With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.