Robotics Trainer (Service)

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

The Robotics Trainer will deliver training and technical support for both customers and employees on Hamilton products. This role involves conducting, and maintaining comprehensive training programs. The position is primarily based at the Reno headquarters but will also require providing onsite and remote training sessions for customers as needed.

• Design and deliver basic and advanced product training for Hamilton Field Service Engineers (FSE) and customers. 
• Deliver training in a formal (classroom) and informal (onsite) setting.
• Work collaboratively with management and Reno based Robotics training staff to identify, recommend, and implement new learning and development offerings, techniques, and applications. 
• Provide constructive feedback on instrument products which may improve safety, reliability, customer satisfaction, or cost reduction.
• Collaborate with subject matter experts in custom trainings to translate knowledge to existing or new classes.
• Design and deliver technical training material for FSEs and customers.
• Keep training equipment in good working order and manage inventory.
• Provide technical support to customers as training schedule allows.
• Demonstrate usage of advanced technical skills.
• Contribute to company knowledge base. 
• Work independently and make intelligent decisions based on experience and knowledge.
• Maintain professional relationships with customers and co-workers.
• Reports to Director of Technical Service or higher.

• Must have good planning and customer relationship skills. 
• Must have excellent communication skills (verbal, written, and presentation).
• Ability and willingness to work with non-technical customers and in a professional and courteous manner.
• Must be able to travel nationally and internationally. Requires flexibility in working hours and availability for up to 50% travel.
• Must have good knowledge of computer hardware and software.
• Ability to work independently and reliably with minimal supervision.

• Bachelor’s degree in a technical discipline from a regionally accredited, not-for-profit university preferred.

Or

• The equivalent combination of an Associate's, Vocational, Technical/Trade, or equivalent degree/certificate and at least two years of technical experience working in an electronic/electrical engineering environment with a demonstrated ability to troubleshoot electronics, electrical, mechanical, and computer systems.
• At least two (2) years’ experience working in technical service
• Experience in automation or similar field is preferred.
• Being fluent in English, both written and spoken, is required.
• Certification or equivalent experience as a technical trainer is desired.
• Demonstration of group facilitation and stand-up presentation skills is required.

• Diverse portfolio of exciting and innovative design projects
• Tremendous opportunities for professional growth and advancement
• Commitment to sustainable design
• Competitive Compensation
• Excellent Benefit Package (medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more)
• Solid Stable Company
• Drug free workplace.