Robotics Field Service Engineer

Who is ScriptPro?

Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.  

If you love to travel, this is the career for you! We are looking for Field Service Engineers across the country who are mechanically inclined and have great customer service to troubleshoot and service our automation robots and related equipment. 

Job Summary: The Field Service Engineer maintains ScriptPro’s computer-based technology and automation equipment at customer sites, nationally and worldwide. This is a road warrior, heavy travel position. You get to keep all airline/rental car travel points

Reporting Relationship: Supervisor, Field Service 

Work Schedule: Generally, a rotating 9 days on, 5 days off schedule.  Overtime is typical and paid. Regular and punctual attendance is an essential function of every job at ScriptPro. 

Scope of the Role:

• Troubleshoot, diagnose, and repair equipment onsite at pharmacies and remotely by phone
• Administer training and support to pharmacy staff when needed
• Diagnose customer workflow issues and optimize ScriptPro system performance
• 80% or more travel is an essential function of this job and is required (equal amounts of long-distance driving and air travel) 
• Physical demands of this role require lifting up to 55lbs unassisted, and lifting up to 120lb, push/pull up to 800lbs assisted, climb various ladder types, lifting and stacking servers, mounting monitors, computers, or status screens (including but not limited to 65 inch LCD TVs), as well as stand 6-8 hours per day
• Must be available with phone on and responsive 24/7 during scheduled shift

Education and Experience Requirements:

• Must be 21 years old or older. 
• Preferred BS in Electronics or Computer Science, or equivalent work experience
• General knowledge of IT, Windows NT/XP/7/8/10
• Experience with computer systems repair and a strong mechanical aptitude
• Must be able to lift 70+ lbs. daily, including when traveling by auto or air
• It is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 to preview requirements
• Must be available to work as needed and assigned 
• Maturity and integrity are a must
• Strong organizational and customer service skills 

Compensation and Benefits: 

The compensation range for this role has been established at $24.00 hourly or $50K annually, plus generous overtime and a bonus opportunity. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above compensation range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being. 

• Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs 
• Well-being: Paid Time Off (PTO, Maternity, Paternity, Adoption Leave), nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.

Pre-Employment Conditions: 

ScriptPro develops, sells, and supports state of the art products and services for healthcare system customers including federal agencies such as the Department of Defense, VA, Indian Health Services as well as multiple major hospital systems around the United States and Canada.  These customers require certain security clearances and health related tests and vaccines in order to gain access to their locations.  To support ScriptPro customers and as a condition of employment, you will be required to gain federal security clearance and/or prove certain health related tests and vaccines such as but not limited to tuberculosis, annual flu, and COVID vaccines (requests for a religious or medical exemption will be considered).  Federal security clearance (See the Standard Form 86 link) can include additional background checks such as but not limited to credit history and drug testing. To cross the US-Canadian border, you must have a valid passport, no misdemeanor or felony charges, and abide by the immigration policies set by the Canadian government. (See Canada Inadmissibility List to preview requirements). If your role requires this type of security clearance and/or proof of tests/vaccines, you will be required to complete these items as a condition of employment.

Working Conditions:

This position is a combination of office and shop environments. Regularly exposed to dust, odors, oil, fumes, and noise.  May be exposed to moving mechanical parts, vibration and electrical shock and exposures to all weather conditions.  This is a very active position and regularly required to stand, walk, sit, stoop, bend, and reach.  Ability to push/pull and lift independently is required.  Motor coordination skills and ability to work with tools is also required.  This job includes specific vision ability including close, distance and color. Ability to learn and solve practical problems and interpret a variety of instructions is required.  Focused attention during extended periods of travel time.