Responsibilities include (but are not limited to):
Under general supervision, responsible for the acquisition, installation, maintenance, and usage of the organization's local area network.
Manages network performance and maintains network security.
Ensures that security procedures are implemented and enforced.
Installs all network software.
Evaluates, develops and maintains telecommunications systems.
Troubleshoots network problems.
Establishes and implements network policies, procedures, and standards and ensures their conformance with information systems and organization objectives.
Trains users on network operation.
Frequently reports to a PC support manager or Senior Network Administrator.
Apply technical standards and security policy for LAN topologies and components; identify and remediate security vulnerabilities.
Install, configure, troubleshoot, harden, and support enterprise network devices (i.e. layer 2 & 3 switches and routers). Implement, troubleshoot, and support Enterprise Provider Edge (E-PE) Router, Area Bridging Switch (ABS), Area Core Switch (ACS), Area Distribution Switches (ADS), Edge Access Switches (EAS) and Wireless Access Points (WAPs) equipment and Voice over IP (VoIP) solution; manage CiscoPrime, CA Spectrum, Brocade Network Advisor (BNA), Aruba 6000 Controller, Cisco IOS, Cisco NS-OX and Cisco Call Manager and Unity devices; install, troubleshoot, move, and remove E-PE, ABS, ACS, ADS, EAS, WAPs and VoIP equipment as required.
Provide local common-user LAN and CAN (Campus Area Network) touch labor (troubleshooting, repairing, etc.).
Install, configure, support, and troubleshoot converged IP and Multiprotocol Label Switching (IP/MPLS), Multi-Spanning Tree (MST), Domain Naming Service, Spanning Tree Protocol (STP), Media Access Control (MAC), and Dynamic Host Control Protocol (DHCP). Support remote access, wireless networking, virtual private networking, circuit provisioning.
Monitor the limited geographic CAN and LAN by utilizing enterprise management software to monitor network performance, analyze network activity, and maintain a high level of network availability. Perform network discovery and conduct fault analysis.
Provide network utilization reports to the COR.
Manage network equipment/software to include configuration management and capacity management.
Responsible for development of an updated Quarterly Enterprise System Management Architecture Design Document describing service level offering deployed and planned enhancements.
Draft and maintain Standard Operating Procedure (SOP) documents for the functional category.
Qualifications
Education and Certifications:
Bachelor’s Degree in an Information Technology related field desired, not required.
CompTIA Security+
CCNA.
CompTIA Security+ baseline certification required. Full CE certification required. Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) certifications required.
Knowledge and Experience:
3+ years’ direct experience.
Previous experience on DoD networks required.
Familiarity with ITIL.
Experience with CiscoPrime, CA Spectrum, Brocade Network Advisor (BNA), Aruba 6000 Controller, Cisco IOS, Cisco NS-OX and Cisco Call Manager, Wireless protocols (802.11b/g/n), Wireless Authentication Protocols (EAP, PEAP, EAP-TLS and EAP-TTLS, etc.) and Solarwinds Orion software (NPM, netflow, and virtualization, etc.) on a heterogeneous network; thorough understanding of network protocols and services (TCP, UDP, IP, STP, CDP, HSRP, DNS, DHCP, VTP, VPN, FTP, TFTP, IAS, VoIP, NAT and Dot1.x).
Experience configuring and troubleshooting network components (ASA 5500 Series Adaptive Security Appliances, 3000/4000/5000/6000 series multilayer switches and routers, Cisco Unified IP Phones, etc.).
Knowledge and experience communicating networking concepts to technical and non-technical personnel; ability to develop technical documents and produce system design documentation.
Excellent customer service skills; project a positive image and professional manner at all times; ability to work within the confines of a set time schedule.