Network Administrator- IT Tech III

POSITION SUMMARY

Responsible for serving as a technical lead accountable for higher-end assignments and queries. In conjunction with providing support for hardware, software, and network-related issues. The position will give support and guidance to Tier I & 2 technicians.

ESSENTIAL FUNCTIONS

• Assist in maintaining the stability and security of the SSMC network, adding, removing, and modifying user access and permissions.

• Deploy and Support SSMC Yiltual environments.

• Configuration, servicing, modification, and replacement/updating of most IT-related PC hardware.
• Provide virtual and in-person user support for hardware, software, and network-related issues (this will involve traveling to other office locations),

• Conducting/monitoring backup processes and storage requirements.

• Help engineer, document, and implement network and system processes and procedures that meet SSMC's needs.

• Clearly documenting and updating technical specifications and infrastructure requirements for self-produced technical work and job processes.

• Work with vendors to resolve software and hardware issues.

• Ensure that helpdesk tickets are closed or escalated promptly.
• Effectively prioritize and execute tasks as assigned by management.

• Monitor Tier I & 2 level technicians and assist with higher level issues.

• Monitor changes and/or advancements in technology to improve productivity and company efficiency.

• Assist in analyzing the costs, value, and risks of tasks, products, etc., to advise leadership and suggest actions.

• Lead collaboration among team to execute system upgrades, updates, and enhancements.

• Contribute to company development meetings improving policies and work functions.

• Assist in the creation, implementation and maintenance of disaster recovery processes and standards.
• Act as a member of the Windows Active Directory Domain Administrator Support Team by providing support to assigned operations.
• Troubleshooting ESXi issues related to storage, network and performance issues. 

• Carry out other duties as assigned by management.

EDUCATION / EXPERIENCE

• Bachelor's degree in computer science or IT related field with a minimum of 3 years' or more of related computer experience along with management of an IT department.

• Certification or familiarity in YMWare and or NetAPP appliances/systems.

• Familiar with Office 365 Administrative tasks.
• Familiar with implementing and troubleshooting Drafting software/licensing.

• Familiar with Survey or Engineering IT standards.
• Familiarity with Umware and San storage preffered

• Proficiency in troubleshooting skills regarding hardware, software, and networking issues.

• Good interpersonal skills to effectively communicate with users and vendors. This includes, but is not limited to, communicating with users to keep them informed of progress, changes/updates, or agreed outages.

• Must be a team player, independent, proactive, and possess excellent problem solving, oral and written communication, and organizational skills.

• Ability to work effectively both within a team and independently to solve issues. 
• Experience in dealing with sensitive information.

• Willing to travel to other office locations.
• Requires minimal supervision.

SKILLS & ATTRIBUTES

• Exceptional communications skills to explain technical information in understandable language to non tech personnel.

• Highly organized, responsive, and independent, with proven ability to juggle many important projects promptly with minimal supervision.

• Must be able to deal effectively with competing priorities and deadlines.

• Strategic thinking, high ethical standards, collaborative.

• Excellent verbal and written communications skills.

• Ability to work with personnel of varying levels of leadership across organizations and geographies.

• Works with integrity and ethically; supports organization's culture, goals, and values.

PHYSICAL REQUIREMENTS

• Must occasionally lift or move up to 10 pounds
• Regularly required to sit, talk, or listen.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.