Director, Cloud/DevOps Center of Excellence

Job Description:

Enterprise Technology Risk (ETRA) is seeking a passionate, driven and experienced professional to lead our Cloud/DevOps Center of Excellence. You will manage ETRA’s relationship with CAPE and will work closely with the various ETRA BU tech risk teams with the cloud and DevOps aspects of proactive risk and control assessments, monitoring technology controls and overseeing remediation plans. You will also provide appropriate risk and controls consulting on Cloud, DevOps, and Emerging Technologies activities, and engage with CAPE teams and Senior leadership, Internal Audit and External Audit teams. You will help enhance and manage the core program activities, including defining and executing the technology risk strategy and program, and working with Technology, Operations and Risk teams to holistically manage risk.

The Team

You will report to the head of Automation and Innovation in ETRA and manage a team of technology risk associates. The Technology Risk team oversees the management of controls and the mitigation of risk related to the technology environment, systems, and processes related to the cloud, software development pipelines, API’s, and other critical technologies. Technology Risk partners with Corporate Audit, Enterprise Compliance, and Security to protect the interests of our customers, our employees, and Fidelity’s brand. You will work primarily with the Cloud and Platform Engineering (CAPE) business unit, but also work closely with other Fidelity technology and business owners, Compliance teams, Enterprise Cybersecurity (ECS), Corporate Audit and Fidelity’s external auditors and regulators. 

The Expertise and Skills You Bring

• 8-10 years’ experience in information technology risk, cyber security, controls, or audit roles
• Prior experience in team management and leadership is preferred
• Bachelor’s degree in computer science, Technology, or a related field of study preferred
• Demonstrated technical abilities in multiple areas (e.g., technology infrastructure and application controls, cyber security, access management, network and cloud, resiliency, etc.)
• Professional technology risk certifications (CISSP, CISA, CRISC, CISM) and/or Cloud Certification(s) (CCSP, CCSK, AWS) preferred
• Experience performing Technology risk assessments, Control assessments or IT Audits
• Significant experience and knowledge of cloud-based deployments, DevOps, and associated risk/controls and auditing requirements preferred
• Demonstrated technical abilities in multiple areas (e.g., technology infrastructure and application controls, cyber security, access management, network and cloud, resiliency, etc.)
• You have a strong knowledge of information technology processes and controls and a comprehensive understanding of risk, quality control and assurance functions.
• Your love of solving complex problems, and comfort with ambiguous situations, and your ability to help solution innovative ways to mitigate risk using your advanced analytical and critical thinking skills
• Your ability to build and maintain collaborative working relationships with Information Technology and Business personnel to design and assist in the execution of appropriate controls design and monitoring
• Your process orientation and understanding of operations and technology enabling you to provide support in the analysis, development, and monitoring of controls
• Experience performing Risk Assessments, control assessments, IT Audits or implementing Cybersecurity controls for large scale financial service organizations (mainframe, distributed, network and cloud environments)
• Knowledge of Industry standards, frameworks, and best practices, such as NIST SP800-53, COBIT, SOC1, ISO27001 is preferred
• Knowledge of Governance, Risk, and Compliance (GRC) tools, such as Archer or Open Pages is preferred
• Knowledge of Cloud security and controls and cloud technology environments (AWS/Azure, SaaS)
• Understanding of application development, deployment, and management patterns, especially DevOps and CI/CD practices in the Cloud is preferred
• Your excellent verbal and written communication skills enabling you to prepare and present recommendations to senior management

The Value You Deliver

• Providing technical direction and professional guidance to technology risk associates that fosters individual growth and development as well as team and organizational deliverables
• Assessing the various information technology risks that the business faces in its operations and implement action plans, policy and procedural changes for risk avoidance and mitigation
• Evaluating control maturity by performing control design and operating effectiveness reviews and peer reviewing as needed
• Conducting in-depth information technology risk assessments including documenting controls, identifying potential gaps and/or inconsistencies and making sound recommendations for improvement and/or mitigation
• Assist with developing and monitoring controls related to Cloud and Emerging Technologies and to meet applicable security, audit, regulatory requirements
• Provide technical assistance on risk related systems issues, and serve as a liaison for technology risk management
• Determining appropriate KPIs/KRIs for IT risk monitoring
• Understanding and consulting on information security standards and industry best practices
• Manage IT Controls program activities; this includes managing the Controls Inventory in GRC/OpenPages and control documentation and performing IT Controls Testing to meet internal assurance and external audit requirements.
• Liaison with Internal and External audit teams, tracking of internal and external audit findings, perform issues follow-up, consulting and action plans with owners and issue resolution.

Fidelity’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). 

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Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.