At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.
Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.
Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.
Overall Purpose
This role is responsible for providing primary administration and support of data and analytics related applications used at Early Warning. The position serves as a Subject Matter Expert (SME) for data applications and for the processes inside of the applications to ensure that it remains current and serves the needs for Early Warning users.
Essential Functions
Act as owner and primary administrator of assigned application(s).
Provide application and system support to all employees for assigned application(s).
Troubleshoot issues, providing expert level support. Resolve issues or identify escalation to Systems team or vendor. Own issue until resolved.
Architect the application(s) to meet business needs. Establish integration with other applications.
Establish best practices for administering and securing application(s).
Provide application performance monitoring, evaluation and optimization.
Propose and implement/lead job automation using scripts and other tools.
Implement solutions to meet or improve specific customer or business needs.
Research, evaluate and provide guidance in the selection of 3rd party applications.
Analyze, configure, document, implement and support 3rd party applications.
Analyze application incidents to identify root cause. Work closely with vendor’s product support team to implement solutions.
Analyze existing processes to identify inefficiency and opportunities for improvement. Implement or direct the implementation of such process improvements.
Work with stakeholders to establish key metrics, KPIs and SLAs that are measurable and sustainable.
Ensure successful installation and validation of vendor-provided upgrades and patches.
Monitor license usage and budgeting for licensing costs. Provide metrics on anticipated needs during budget cycle and submit procurement requests when additional licenses are required.
Process change requests for modifications to the application configuration.
Maintain application road map and work with leadership to set priorities.
Provide timely and accurate status reporting.
Manage projects to build new functionality, workflows, processes, and/or reporting in the application including requirements gathering, configuration, testing, user documentation and training.
Develop and maintain all user documentation related to assigned application(s), including policies and procedures.
Drive user adoption across the organization through user training and best practices.
Maintain relationship with vendor to resolve application issues and ensure that Early Warning’s needs for new functionality are considered in future releases.
Support the company’s commitment to protect the integrity and confidentiality of systems and data.
Minimum Qualifications
Education and experience typically obtained through completion of a Bachelor’s Degree in Business, Communications and/or Computer Science or related field
4+ years of demonstrated professional experience as an application administrator in an enterprise environment
Experience with applications in the data domain such as Tableau, Business Objects, Infoburst
Familiarity with database applications such as MSSQL, Hadoop
Experience in deploying applications to hosted cloud platforms such as AWS
Excellent oral and written communication skills to be used to interact proficiently with all levels of management and staff
General knowledge or familiarity with office productivity tools such as Windows OS, MS Office, and Visio
General knowledge or familiarity with applications such as or similar to JIRA, Confluence, ServiceNow and Workday
Demonstrated experience supporting, as an admin, vendor-provided applications
Must have strong capability to coach and mentor
Self-starter with the ability to manage multiple priorities
Strong attention to detail and accuracy
Background and drug screen
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.
Physical Requirements
Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.
Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.
The pay scale for this position in:
Phoenix, AZ in USD per year is: $115,000 - $140,000
San Francisco, CA in USD per year is $120,000 - $150,000
Remote, US in USD per year is: $115,000 - $150,000
This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.
Additionally, candidates are eligible for a discretionary bonus, and benefits.
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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.