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ServiceNow Software Asset Management Analyst (NOT A Developer)

TEKsystems
Full-time
On-site
Roanoke, TX
This will Require an ONSITE interview and no H1B Visa sponsorship for this position.

Description

The Role

Role

The Software Asset Manager role supports the day-to-day activities associated with the organization’s IT assets, ensuring operational efficiencies and data completeness through the full lifecycle of IT assets across a hybrid environment (multi-cloud and on-prem), including:

Handling key relationships with peer roles across the enterprise, including: Business Application Owners, Service Catalogue Manager, Software Product Owners, and Procurement representatives.

Accountable to ensure new entitlement purchases, true-ups, and maintenance renewals, including maintenance of contract pricing and negotiated terms.

Collaborate to ensure licensing contracts are optimized based on usage and predicted consumption.

Understand impact of maintenance / assurance, support contracts and requirements.

Leading analysis, design, and requirements for IT SAM process improvements and feature enhancements

Handle lifecycle stages of software assets from initial request - purchasing, deployment, maintenance - through removal from service.

Ensuring quality of software asset records within the Asset Management Repository, including Software Discovery Models, Software Product Models and Software Entitlements.

Discover and establish a full inventory of software deployed.

Identify and correlate hardware and devices of the deployed software.

Identify number of licenses, licensing scheme / type, and utilization of each discovered software.

Identify publishers for whom we do not have full license spend and see high-level where we are non-compliance.

Identify licensed applications, and identify vendor, count, cost per license, and current license holders. Categorize all license usage: assigned in-use, assigned unused, unassigned, expired.

Develop and analyze reconciliation reports to resolve required actions to address non-compliant software installations.

Performing reconciliation by comparing entitlements with discovered software installations to resolve effective license positions for each in-scope publisher.

Skills

ServicNow, Software Licensing, entitlements, procurement

Top Skills Details

ServicNow,Software Licensing,entitlements,procurement

Additional Skills & Qualifications

The Expertise and Skills we’re Looking For

Self-motivated teammate who brings energy, enthusiasm, and intellectual curiosity to the role

Outstanding execution skills and attention to detail

Strong quantitative and qualitative problem-solving skills

Effective in finding opportunities for improvement, prioritizing options, and recommendations

Experience leading day-to-day operational activities for a Software Asset Management (SAM) program

Experience managing IT assets throughout their full lifecycle

Solid understanding of software licensing models, including for large vendors (IBM, Oracle, Microsoft, etc.)

Experience with asset discovery tools and managing associated data; to analyze and identify potential gaps

Significant experience with SAM related platforms, tools, and integrations - including ServiceNow SAM and Ariba

Experience as a member of vendor audit activities, including leading software publisher audits to closure

Undergraduate degree, or equivalent experience

Experience Level

Expert Level

Pay And Benefits

The pay range for this position is $45.00 - $55.00

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)


Workplace Type

This is a hybrid position in Westlake,TX.

Application Deadline

This position will be accepting applications until Dec 12, 2024.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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