Senior DevOps and Support Engineer

• Streamline development and deployment processes for Microsoft Power Platform and SharePoint Online.
• Monitor and optimize system performance, availability, scalability.
• Maintain security best practices and ensure compliance with industry standards.
• Administer Microsoft DevOps tool for SDLC workflows.
• Ensure all production and non-production environments are backed up and may restored within acceptable SLAs, and recovery time objectives (RTO).

• Serve as a member of Project teams.
• Contribute to documenting and scoping system requirements.
• Lead sprint deployment tasks for all environments.
• Ensure deployments and hotfixes are limited to approved maintenance windows.
• Perform deployment code reviews as needed.

• Troubleshoot and seek to resolve functional and system issues.
• Monitor production and implement escalation workflows.
• Develop and maintain system architecture documentation.
• Administer logical access to systems.

• Provide end-user support.
• Manage help-desk operations.
• Administer Entra ID and M365.
• Administer Windows Active Directory.
• Oversee Office 365 administration.
• Support ERP applications.
• Handle hardware procurement.
• Assist development teams with DevOps.
• Provide MAC end-user support.

• Support print/mail vendor operations.
• Manage MSP and MSSSP vendor effectiveness.
• Oversee access control and CCTV solutions.
• Monitor network performance.
• Manage cloud PBX support.

• Adhere to information security and compliance programs.
• Test and implement business continuity and disaster recovery plans.
• Participate in incident management and response.
• Engage in change management and risk assessments.
• Manage IT vendor relationships.
• Participate in compliance audits and evidence gathering.
• Document IT infrastructure.

• Certified DevOps Engineer or Microsoft Certified: Power Platform Fundamentals or SharePoint Administrator.
• 5+ years in a Senior DevOps Engineering role.
• 5+ years with Microsoft Power Platform and SharePoint Online.
• 5+ years managing large projects.
• 5+ years supporting executives and directors.
• Ability to work in a fast-paced environment.
• Highly organized with the ability to set priorities and deadlines.
• Strong communication skills, both verbal and written.
• Proficiency in professional documentation.
• Critical thinker and problem-solver.
• Degree in Computer Science, IT, or related field (preferred).

ABOUT PCI

Founded in 1984, Postal Center International (PCI) is a leading innovative mail, print, fulfillment, signs, promotional, packaging, and creative marketing solutions partner. With four decades of industry experience, PCI has built a strong team of subject-matter experts and a reputation for delivering client-centric, cutting-edge solutions nationwide. Our commitment to quality and client satisfaction drives everything we do, making PCI a trusted partner for reputable businesses in the marketplace. Our company’s family of brands employs over 560 associates across its headquarters in the Southeast (FL) and its facilities in the Southwest (TX), Northeast (NE), and Midwest (IN). Boasting a national footprint of over 600k square feet, PCI has annual sales of over $500 million. We proudly serve enterprise clients in diverse industries such as banking, finance, healthcare, insurance, hospitality, and government, ensuring top-tier solutions backed by extensive compliance, security, sustainability, and quality certifications. Yes, we are growing at the speed of business! Join us, and let’s move brands forward together!

WHY PCI

Joining PCI’s Powerhouse team means becoming part of not only a client-centric, but a people-centric company celebrated for its innovation, growth, and commitment to excellence. Our supportive teams and dynamic culture create an environment where everyone can thrive. Recognized for our culture, we not only lead in our industry but also invest in our people, making PCI a place where your career can advance. As a private- and minority-owned company, we pride ourselves on a diverse workforce that brings together a wealth of perspectives and talents, fostering a culture of collaboration and inclusivity. Our commitment to sustainability is evidenced by our Sustainability & Green Visionary Award, highlighting our dedication to green practices. At PCI, we offer stability and growth opportunities, ensuring our employees feel secure and valued. Our accolades, including the South Florida Business Journal’s Business of the Year Award and recognition on its Fastest Growing Companies List, reflect our thriving success and progressive work environment.

The statements above are intended to describe the general nature of the work and should not be construed as an exhaustive list of responsibilities, duties, and skills required to perform the role successfully.

Postal Center International and Original Impressions, LLC offer a comprehensive benefits package including competitive pay, health insurance, dental and vision insurance, short- and long-term disability benefits, paid time off (PTO) plus holidays and birthday day off, wellness policy, volunteering hours, opportunities for growth and development, and more. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Postal Center International and Original Impressions, LLC are equal opportunity employers that are committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Discrimination, harassment, and retaliation based on these factors are strictly prohibited in all aspects of employment.