Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager, Vice President on the Machine Learning & Optimization team, you are an integral part of the group that optimizes product features, models and AI capabilities for the Chase Digital Assistant and other conversational AI products. As a core leader, you are responsible for acting as the voice of the customer and developing a robust and scalable taxonomy to enable conversation dialogue, as well as a process and methodology for conducting conversation analysis. Utilizing your deep understanding computational linguists, Natural Language Understanding principles and AI-driven chatbot development, you will help guide the successful launch of conversational and model enhancements, gather crucial feedback, and ensure top-tier customer experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Manages intent and entity taxonomy and alignment with cross-functional teams across the Firm.
- Manages conversational analysis in close partnership with Analytics team to identify patterns, anomalies, opportunities for improvement, leveraging conversation analysis methodologies
- Partners closely with Annotation Lead to review and optimize training data
- Collaborates, with Machine Learning engineers, data scientists and developers to integrate linguistic principles into development
- Develops and maintains documentation on Natural Language Understanding processes, guidelines and best practices
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Manage a team of linguists and conversation analysts
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Master’s or PhD in computational Linguistics, Data Science or related fields.
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- 5+ years of experience in Natural Language Understanding and Natural Language Programming, specifically within context of chatbot development or related AI applications.
- Excellent analytical and problem-solving skills.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization