Principal Account Manager

Firefly is a trailblazing force in the tech industry, propelling the future of Cloud Asset Management. Our solution empowers DevOps, SRE, and Platform Engineering teams to master their cloud landscape, detect drifts, invoke policy-as-Code, and maintain a codified cloud across Multi-Cloud and Kubernetes clusters. We specialize in providing comprehensive asset inventory, insights, and Infrastructure-as-Code information. Firefly is a fast-growing startup recognized as an emerging innovator in the DevOps community.

At Firefly, we are looking for an experienced US-based Principal Account Manager to join our sales team (the position is open for all US locations and is a remote position).

As an individual contributor you will focus on driving revenue growth, ensuring long-term customer retention, and enhancing overall account health.  

As the Principal Account Manager, you will develop and implement strategies, you’ll possess a track record of exceeding expansion and retention targets and collaborate cross-functionally to enhance customer engagement and satisfaction.

• Lead the Account Management efforts with a customer-centric approach, prioritizing customer success and growth.
• Develop and execute proactive customer retention and expansion strategies.
• Analyze customer experience and health metrics, identifying key indicators and trends.
• Contribute to the development of new product and service offerings based on customer needs.
• Act as an escalation point for complex negotiations, optimizing deal structures.

• 7+ years of experience as a senior Account Manager in a fast-paced startup. 
• Experience selling to an audience of DevOps, SRE, Cloud or Platform Engineers. 
• Experience in IaC / ITSM / ITOM - a big advantage.
• Proven success in exceeding expansion and retention targets.
• Experience with negotiating diverse customer accounts, from SMB to enterprise.
• Ability to develop strategic plans and optimize processes for long-term scalability.
• Excellent collaboration skills with cross-functional teams.
• Strong written and verbal communication abilities.

Firefly is committed to a diverse and inclusive workplace. Firefly is an equal opportunity employer and does not discriminate against any employee or job applicant on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.