The Enterprise Services Business Risk Office provides risk management support to several lines of business including: Tech, Digital, Brand, Enterprise Supplier Management, Capital One Ventures, External Affairs, Capital One Software (COS) and Enterprise AI/ML (Artificial Intelligence/Machine Learning). We are on the cutting edge of risk management and provide support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business.
At Capital One, we believe that AI/ML represents one of the biggest opportunities in financial services today, and is a chance to revolutionize the industry. The Enterprise AI/ML Program is at the heart of this effort, and is leading the way towards building responsible and impactful tools, platforms, and solutions that leverage ML and Generative AI.
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As the AI/ML Risk Guide supporting the Enterprise AI/ML Program, you will partner with colleagues across product, design and tech to deliver results that have a direct impact on customer experience and implement risk solutions to ensure Capital One’s continued stability and success. You should consider this role if you’re someone who enjoys wearing multiple hats, fast paced environments, and collaborating across teams and disciplines throughout the enterprise. This role operates within a dynamic environment with changing conditions and a core component of success is building relationships and influencing decision makers with grounded data. In this role you’ll successfully manage multiple concurrent deliverables while ensuring a high level of attention to details, achieve project milestones and deliverables within established deadlines, and provide clear and consistent communication to support accuracy and team alignment.
Responsibilities:
Drive the development and execution of the ES Risk vision and deliver on enterprise and team objectives.
Deliver on the identification and development of risks, issues, and/or mitigation plans to ensure [product and tech teams within] the business implement needed changes and address areas of exposure.
Develop and communicate senior level risk management reporting and communications
Collaborate effectively with colleagues, stakeholders, and leaders across multiple organizations to achieve strategic objectives
Coordinate program-related activities and deliverables to ensure effective collaboration within the team and across stakeholder groups
Continuously look for ways to improve and innovate in our approach to risk management.
Establish and maintain relationships with Enterprise Services process owners, process managers, and vertical risk advisors
Basic Qualifications:
Bachelor Degree or Military Experience
At least 3 years of experience in Risk Management, Cloud Risk Management, Process Management, or Project Management, or a combination
At least 3 years of Compliance, Legal, Regulatory or Operations experience
At least 2 years of experience in Technology, Cybersecurity, Artificial Intelligence, or Machine Learning
Preferred Qualifications:
4+ years of experience in Process management
4+ years of experience in Change Management or Risk Management
3+ years of experience as a Risk Guide
2+ years of experience in Risk Management related to Machine Learning
Ability to drive results and communicate with all levels
Knowledge of appropriate controls to secure cloud-based services (SaaS) products
Risk Certifications (CRISC, CISM, CRCM, CIPP, ABA Risk Mgmt Certification)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).