IT Technician / Network Administrator / Help Desk Technician

Primary Duties and Responsibilities:

• Installation, control, and maintenance of PC's, servers and peripherals on/off-site.
  


• Manage and monitor customer WAN's and LAN’s.
  


• Install new and maintain existing hardware and software.
  


• Responds to inquiries and requests for assistance from our customers to include computer systems, telephones, and other electronic devices. Identify problems, troubleshoot and provides misc. support.
  


• Consult with customers and make recommendations for computer hardware and software that will benefit their operation.
  


• Assist with the set-up of backup hardware and software.
  


• Oversee regularly scheduled maintenance of misc. customer IT assets including PC’s, servers and printers.
  


• Company vehicle, notebook & phone provided during work hours.
  

Requirements

Job Requirements:

• Knowledge of Microsoft Office, including Outlook, Word, and Excel.
  


• Working knowledge of computer hardware, including PC’s, servers (all modern versions), printers, routers, etc.
  


• Some knowledgeable of Microsoft Exchange and Microsoft 365, Active Directory, some Microsoft SQL Server, FTP protocols, QuickBooks and other misc./common software programs.
  


• Immediately reports IT problems and issues to central dispatch for follow-up scheduling when necessary.
  


• Provides complete details of all service calls, whether on/off-site, including hours, worked, recommended changes, upgrades, replacements, etc.
  


• Possess excellent verbal and written communication skills and be able to communicate effectively with customers and employees.
  


• Must be neat in appearance, organized and able to multitask.
  


• Proactive in finding and implementing support resolutions for all customers in an efficient and professional manner, but also be able to work independently when required.
  


• Must be a team player, assisting other employees when necessary with troubleshooting and resolutions.
  


• Must be able to submit to and pass both a drug screening and background security check before employment - no exceptions.
  

Benefits

• Friendly and productive work environment
  


• Paid time off
  


• Paid holidays
  


• Company vehicle (during work hours)
  


• Company provided computer, cell phone, and tools.
  


• Health insurance options
  


• Dental insurance options
  


• Vision insurance options
  


• Life insurance
  


• 401K