IT Configuration Management Database Developer (remote capability in NC, SC, FL, VA, AL, GA)

SUMMARY/OBJECTIVES

The IT CMDB Developer will be responsible for on-going development as it relates to specifically the Configuration Management Database. They will work with networking team on credentials for hardware, create new schedules, review, and resolve discovery errors.  This role works closely with the IT ServiceNow System Team and all process owners within IT. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Employee must have in depth knowledge of the ServiceNow Platform including navigation, functionality and out of box behavior.

ESSENTIAL FUNCTIONS

·         Configure and customize the CMDB modules, including CI classes, attributes, relationships, and workflows, to align with organizational needs and industry best practices. 

·         Providing insight and expertise into the ServiceNow CMDB/Discovery capabilities and roadmap

·         Identify Configuration Items (CIs) and map to the ServiceNow application model.

·         Control CI information, ensure upstream/ downstream relationships are built connecting CIs to Application/Technical Services and validate the relationships.

·         Perform verification and regular audits of CMDB information.

·         Maintain quality of data, relationship, and lifecycle of CIs in ServiceNow CMDB

·         Ensure the linkage between CMDB and ITIL Processes, such as Incident, Problem, Change, and Service Catalog are maintained and offer optimum value.

·         Collect and validate information about the current state of CIs, escalate issues to the relevant owners.

·         Experience with ServiceNow integrations (Rest API design, web services, database integrations)

·         Work with the client and business stakeholders to create workflows, working demos, and prototypes prior to full deployment within the ServiceNow environment.

·         Develop custom applications, modules, and components within the ServiceNow platform using scoped development methodology.

·         Collaborate with stakeholders to gather requirements and translate them into technical solutions within ServiceNow.

·         Design, configure, and customize ServiceNow applications, workflows, forms, and interfaces to meet business needs.

·         Create and maintain application documentation, including design specifications, technical documentation, and user guides.

COMPETENCIES

·         Advanced knowledge MS Office tools, particularly Excel, PowerPoint, Visio, Word, and SharePoint

·         Advanced understanding of businesses supported.

·         Strong written and verbal communication skills

·         Ability to learn and grasp new concepts and business processes quickly.

·         Detail-oriented with ability to communicate with diverse stakeholders.

·         Organizational skills: ability to multi-task and prioritize; strong attention to detail; ability to work in a dynamic environment, independently and within teams.

·         Highly motivated self - starter.

Qualifications, Education, and Certification Requirements

Education: Bachelor of Science in Computer Science, a similar technical discipline or comparable experience

Experience: 4+ years of on-the-job experience with CMDB – in ServiceNow

o    Proficiency in ServiceNow platform capabilities, including Service Portal, Service Catalog, Asset Management, CMDB, Request Management, Contract/vendor management, etc.

o    Familiarity with IT service management (ITSM) toolsets -in ServiceNow

o    Experience in ITIL Service Asset & Configuration Management

o    Practical experience in ITIL service management functions and processes

o    Experience with configuring and maintaining the Hardware and Software Asset modules in ServiceNow.

o    Experience in CMDB Service Mapping and Taxonomy.

o    Experiencing in CMDB Discovery Administration and Cloud Administration

Certifications/Specific Knowledge: ITIL v3/v4 Foundation certification, ServiceNow System Administrator Certification

TRAINING REQUIREMENTS/CLASSES

·         Required annual compliance training.

·         New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk. 

WORK ENVIRONMENT

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered. Travel may be required to come to meetings as needed.