Information Technology Network Administrator

Under general direction of the Information Technology Manager, to provide expert technical system administration for physical and virtual servers, related technologies, and devices, and applications; maintain, analyze, design, implement, and manage an enterprise Local Area Network (LAN)/Wide Area Network (WAN)/Metropolitan Area Network (MAN) comprised of converged technology for data, voice, video, security, wireless, fiber, and copper infrastructure; focus administration and planning of the unified LAN/WAN/MAN wired and wireless technology used by the City; identify and mitigate issues related to network vulnerability, traffic, and protocol problems on clients, servers, and the data flow infrastructure; and to perform a variety of technical tasks related to assigned areas of responsibility.

ESSENTIAL FUNCTION STATEMENTS--Essential responsibilities and duties may include, but are not limited to, the following:

Essential Functions:
 

1. Plan, design, develop, implement, and maintain the City's, wireless, wide, and local area networks and infrastructure.
2. Act as an expert systems administrator for physical and virtual servers on the City's network.
3. Evaluate and implement current and emerging technology appropriate to enhance reliability and extend the capabilities of the City's environment.
4. Monitor network operations to identify traffic flow, latency, and capacity issues; develop, recommend, plan, and implement new technologies and services to satisfy capacity and performance requirements.
5. Lead or participate in the evaluation and selection of hardware and software applicable to City network needs; coordinate the installation and maintenance of servers, clients, circuits, and data communications equipment; configure routers, switches, concentrator, firewalls, and other network devices.
6. Monitor network security and performance including adding applications, users, and devices; identify unauthorized access and potential security risks; recommend and participate in projects to enhance network security.
7. Perform DBMS backup/recovery/tuning and monitor data integrity; develop and maintain system security and firewall requirements based on City standards and department needs.
8. Investigate, configure, and maintain complex physical technology including, but not limited to, wireless, wide, and local area networks, servers, workstations, and printers; develop and implement backup and disaster recovery for physical and virtualized systems.
9. Investigate, configure, and maintain complex virtual technology including, but not limited to, virtual private networks, virtual local area networks, virtual servers, and virtual workstations. 
10. Investigate, configure, and migrate physical servers to virtual environments, virtual servers to physical environments, and develop distributed backup/failover/migration plans for business continuity in a disaster.
11. Investigate and implement Domain to Domain connections including authentication, use, and restriction of access to systems across Domains, and appropriate firewall, and auditing/tracking technologies.
12. Investigate, recommend, and configure wireless technology with new and existing networks.
13. Document configurations and potential security issues and solutions in integrating wireless access to networks.
14. Perform technical writing in the development and production of system documentation, instruction, and procedural manuals.
15. Interact with managers, staff, vendors, and consultants regarding the City's computer resources and services.
16. Attend and participate in professional group meetings; stay current on essential knowledge and practices by obtaining necessary training, and subsequently providing the latest training and assistance to staff on use of applications as appropriate.
17. Provide user support and training for computer, network, e-mail, security, database, and web systems and hardware.
18. Prepare various reports of server and system use and maintain a detailed inventory and records of repairs.
19. Plan, prioritize and schedule work and tasks for project team members.
20. Assist in performing technical tasks including installing, trouble-shooting, testing, repairing, servicing, and customizing computers, telephones, audio visual systems, voicemail, pagers, mobile devices, and supporting software and services.
21. Assist in providing computer users with equipment, software programs, and application procedures.
22. Performs other duties as assigned.

Experience and Training Guidelines Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:
 
Experience: Three (3) years of increasing responsible experience including the development and administration of computer systems, telecommunication systems, and computer LAN, WAN, or MAN networks, and maintenance and repair of file and/or application servers, network hardware, and related equipment.
 
Training: Bachelor's Degree in Computer Science, Information Technology, Network Administration or a related field, or any combination of education and experience that provides equivalent knowledge, skills, abilities.
 
Licenses and Certifications:

• Possession of a State of California driver’s license and the ability to maintain insurability under the City’s vehicle insurance program. 
• Cisco CCNA or higher is preferred.
• Microsoft MCSE is preferred.
• Network + Certification is preferred.

• Operational characteristics of computer systems.
• Operation, design, configuration, services, and troubleshooting of wireless, wide, and local area network systems.
• Client-server networking, hardware, and software.
• Server administration utilities, troubleshooting tools, scripting, and communication protocols.
• Industry standard computer, server, printer, communications, security, anti-virus, anti-spam, anti-spyware, database, and collaboration hardware and software products.
• Methods and techniques of developing technical manuals, instructional materials, and teaching students.
• Principles and practices of network security, threat assessment, intrusion prevention, intrusion detection, intrusion containment, and forensic security investigation.
• Principles and practices of project management.
• Methods, techniques, and tools for evaluating network performance, capacity, and topology.
• Operations and characteristics of a breadth of computer systems, applications, hardware, software, switches, routers, firewalls, concentrators, printers, sniffers, protocol analyzers, and peripheral equipment.
• Enterprise backup systems software and technologies; including physical and virtual system backup, restoration, and disaster recovery.
• Fiber optic, wireless, and copper cable based networking technology and tools.
• Video streaming technology and formats.
• Pertinent Federal, State, and local laws, codes, and regulations.
• Principles of customer service.
• Occupational hazards and standard safety practices.

• Plan, evaluate, develop, implement, and manage MAN/WAN/LAN and wireless network systems.
• Deploy physical and virtual servers and software systems based on physical or virtual servers.
• Troubleshoot and resolve Domain, server, workstation, wireless, and network operational problems.
• Evaluate network topology, traffic flow, latency, and interconnection and apply technical principles and concepts to develop solutions to current problems or recommend enhancements.
• Evaluate, test, implement, and support network systems.
• Analyze and take steps to protect the network from intrusion or damage.
• Investigate anomalous network issues and mitigate impacts from intrusions, spyware/virus activity.
• Analyze and resolve technical problems using logical and methodical processes.
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of City goals.
• Research, analyze, and evaluate new technology and methods of utilizing existing technology more efficiently or cost effectively.
• Research and prepare disaster recovery plans including tape systems and alternate hardware/software solutions.
• Establish and maintain effective working relationships with City staff, vendors, and members of the public.
• Organize, direct, and review the work of assigned staff or teammates.
• Write clearly and effectively.
• Communicate ideas and issues to management, peers, and staff.
• Document systems and processes.
• Work independently in the absence of supervision.
• Evaluate and prioritize tasks under deadlines.
• Interpret and apply Federal, State and local policies, laws and regulations.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships.