Our History: From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record
Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.
The Director, Digital Data Science in Analytics & Insights will accelerate our competitive advantage in Digital Transformation (DX) and Customer Experience (CX) Analytics by helping to shape and lead its vision and roadmap. We are seeking an influential and collaborative leader with expertise in measuring and maximizing our customer lifetime value plus igniting sustained growth across various digital customer touchpoints. Based in Ann Arbor, MI, this exciting role will lead a team of 8 Data Scientists (including a Senior Manager plus a Manager), and will report to the VP, Analytics and Insights. You will partner with Marketing and IT teams to improve the DX/CX and oversee a team to continue advancing personalized, multi-variate testing and sophisticated web analytics approaches utilizing the vast customer data within our web logs, proprietary customer database, and other data sources.
Responsibilities
Steer customer-centric strategies that improve our customer lifetime value
Shape and track progress towards our personalization milestones as well as outline the data and analytics roadmap and investments required to enable these efforts
Architect a growth roadmap that scales user acquisition and lifecycle marketing through a multi-channel strategy (e.g., paid media, social paid/earned, loyalty, community/influencer development, targeted offers) for a more personalized approach to CRM
Steer the analytics driving our loyalty program evolution to ensure continued membership growth, incrementality, and profitability
Identify opportunities for optimization along the digital customer journey, unlocking ideas for a more frictionless experience and improved conversions
Ensure best-in-class approaches in Digital Marketing Analytics, Customer Lifetime Value, CRM, A/B testing, and Targeting
Knowledge, Skills, and Abilities
10+ years of progressive experience in data science, analytics, or related field
5+ years of management experience
Experience in personalization as well as with customer data to identify new ways of leveraging existing data and ways to modernize current approaches
Good understanding of the QSR business and/or experience in the travel, ecommerce, or entertainment industries are a plus
Bachelor’s Degree in business, statistics, computer science, or related field. Master’s preferred
Proven track record of effectively managing change in a highly collaborative/fast-paced setting
Excellent verbal, written, and presentation communication skills across levels and functions
Results-driven, identifying and prioritizing activities that drive impact
Demonstrated effective problem-solving skills
Encourages diversity, curiosity, and explores new ways of doing things
Effectively coaches, inspires, and develops team, providing stretch opportunities plus building strong engagement and performance
Leverages complex data models to tell a persuasive and simple story
Experience with analytic tools such as Adobe Analytics, Google Analytics, SQL, R, Python, Alteryx, Tableau, as well as very large data sources, and applied statistics. This includes causal modeling, time series analysis, and data-mining techniques in collecting and predicting consumer sentiment, behavior, and feedback.