DevOps Support Engineer

NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT COMPUTER SPECIALIST (SW) OR COMPARABLE CIVIL SERVICE TITLE WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER IF YOU ARE A PERMANENT COMPUTER SPECIALIST (SW) OR IN A COMPARABLE TITLE.

THE AGENCY
The Department of City Planning (DCP) plans for the strategic growth and development of the City through ground-up planning with communities, the development of land use policies and zoning regulations applicable citywide and sharing its perspectives on growth and community needs with sister agencies in collaboration with the Office of Management and Budget (OMB).

DCP is a great place to work – cultivating intellectual inspiration, professional development, and creativity. Visit our website at www.nyc.gov/planning to access the full listing of job opportunities and to learn more about the agency’s services.

THE DIVISION
Information Technology Division’s (ITD) vision is to become a dynamic and vibrant technology delivery organization of the New York City government that leads business transformations and technology innovations to enable citizen-centric smart urban planning, while promoting a culture of collaboration, talent development, and equity. ITD is responsible for developing technology solutions to support agency needs and citywide asks, including City Charter mandates. This includes grant funding requirements, citywide geospatial services, maintaining systems infrastructure and endpoint assets to optimize operational efficiency, promote innovation, and collaborate with other city agencies to enhance service accessibility to citizens. The division provides necessary computing infrastructure and productivity-enhancing technology tools in a hybrid mode (on premise and in the cloud), to support DCP’s interdisciplinary staff across five boroughs, including planners, urban designers, project managers, and executive management. The division is comprised of experienced and talented software engineers, geographic specialists, service engineers, and technology leaders who specialize in managing system infrastructure, cyber security, geospatial data engineering, application services, and portfolio management.

Within ITD, the Infrastructure and Security Management (ISM) unit is responsible for design, configuration, and maintenance of on-premise and cloud network infrastructure; physical and virtual server management, backup and recovery, security and access control, database administration, capacity planning, and incident response, facilitating the agency’s computing needs and provisioning the infrastructure assets for the optimal of internal and external clients, systems, and applications. Staffed by a team of network engineers and infrastructure specialists, the ISM unit closely works with city’s Office of Technology and Innovation (OTI) on identity and access management, compliance and governance, and security best practices.

THE ROLE
ITD’s Infrastructure and Security Management (ISM) unit is seeking a highly skilled DevOps Support Engineer with expertise in cloud and on-premise IAAS/PAAS infrastructure to configure and maintain continuous integration and continuous delivery (CI/CD) pipelines, integrate DevOps practices, and develop platform monitoring solutions to ensure stability and maintainability of production systems, while providing day-to-day support to the engineering teams during deployments and general operations, and working collaboratively with cross-functional teams following agile application lifecycle management (ALM) practices.

Under supervision and general direction, with considerable latitude for the exercise of independent judgment, the DevOps Support Engineer’s responsibilities include, but may not be limited to:
- Design, implement, and maintain robust CI/CD pipelines to streamline software delivery processes.
- Utilize Azure DevOps tools and services to manage, monitor, and optimize application deployments on Azure.
- Manage both cloud (IAAS/PAAS) and on-premises infrastructure, ensuring scalability, performance, and security.
- Integrate DevOps practices with IT Service Management (ITSM) processes to ensure efficient incident, change, and problem management.
- Collaborate with development, infrastructure, and security teams to embed security practices into the DevOps lifecycle to implement DevSecOps model for agile software development life cycle.
- Identify and resolve performance bottlenecks in the DevOps pipeline and infrastructure.
- Maintain Git repositories and version control systems for codebase management.
- Work closely with Agile Scrum teams to facilitate continuous integration and delivery.
- Implement Application Lifecycle Management (ALM) practices to enhance software development efficiency and quality.
- Leverage cloud expertise to optimize Azure resources, cost-effectiveness, and scalability.
- Develop and maintain infrastructure as code templates for automated provisioning.
- Manage both cloud-based and on-premises infrastructure components, ensuring seamless integration.
- Continuously monitor and fine-tune system performance to meet business objectives.
- Mentor engineers and developers, sharing knowledge and best practices related to Azure DevOps.
- Stay current with Azure updates, network technologies, and security trends, integrating them into the organization's cloud strategy.
- Collaborate with cross-functional teams to integrate cloud solutions into the overall IT environment, ensuring seamless operation and data flow.

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.