Why TelosTouch
TelosTouch, the AI-Powered GrowthTech solution trusted by leading global Financial Institutions, converts one-way static communications (like emails) into interactive engaging experiences to personalize services at scale, execute on opportunities, and increase visibility.
Our purpose is to drive more growth for professionals and deliver more value to their clients.
On this journey, we have brought together a like-minded and diverse team to propel our mission, built on our shared values:
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Unity (through good and challenging times)
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Passion (through unique contributions and meaningful collaboration)
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Excellence (through driven experimentation and focused learning)
If the above resonates with you and you are looking to be part of a trailblazing team we would love to talk to you.
Join us to help our clients enhance how they deliver financial services, and grow their business faster.
About the Role
As our DevOps Engineer, you will play a critical role in problem lifecycle management, aiming to preempt incidents and prevent recurrence. Key responsibilities will consist of establishing and overseeing service-level frameworks (SLOs, SLIs, and SLAs) for critical systems advocating for sophisticated automated monitoring and data aggregation.
What You’ll Do:
- Oversee production environments, ensuring the smooth deployment of new releases and hotfixes.
- Proactively resolve technical incidents minimizing downtime and enhancing user experience.
- Automate and optimize technology systems and workflows, including software deployment, network configuration, and health checks.
- Conduct and manage security audits to protect infrastructure and sensitive data.
- Handle system administration tasks, such as server configuration, maintenance, and upgrades.
- Craft comprehensive documentation on infrastructure architecture, system configurations, and standard operating procedures.
- Analyze client concerns to identify root causes, manage support process prioritization, and escalation.
Who You Are:
- At least 5 years of experience as a DevOps Engineer, with a preference in B2B SaaS or FinTech domains.
- Demonstrated expertise in DevOps methodologies and a strong command over an array of DevOps tools and technologies, including Docker, Kubernetes, and various messaging systems.
- Proficient in system operations, administration, and agile project management.
- Experience with cloud platforms (AWS) implementing and managing applications.
- Excellent in using collaboration and project management tools such as Jira, Slack, Google Suite, and ClickUp.
- Comfortable managing multiple projects with tight deadlines on Mac OS and Windows.
- Highly organized, analytical, and adept at troubleshooting and problem-solving.
- Experience with CRM or client analytics software is considered a plus.
Why Work With Us:
- Like-minded people working on worthy goals
- Inclusive and respectful workplace
- Competitive compensation package
- Employee benefits program, including health and dental insurance
Please note: This role is currently performed remotely and could transition to a hybrid model at management discretion.
TelosTouch is an equal-opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status, or any other legally protected factors. Disability-related accommodations are available upon request during the application process, in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.